Requires email confirmation before login.
Balances for casino and sports sections are combined.
Chat typically responds within 15 to 30 minutes.
ID card or passport plus proof of address.
Account Registration
Users begin by selecting the 'Sign Up' button located in the top right corner of the homepage. The process typically requires entering a valid email address and creating a secure password, followed by a 2-step verification check to confirm identity.
Once the account is created, users must verify their email address by clicking a unique link sent to their inbox. This step is mandatory to unlock deposit capabilities and claim any available welcome bonuses.
- Email confirmation required.
- Password must be 8 characters.
Wallet and Payments
The platform utilizes a single shared wallet structure, meaning funds deposited for casino games are automatically available for sports betting without manual transfer. Users can select from several payment families including credit cards, e-wallets, and bank transfers depending on their region.
Deposits are usually processed instantly upon approval, while withdrawals typically undergo a review window ranging from 24 to 72 hours. Limits on transaction amounts often vary based on the user's current verification status and account tier.
- One shared balance for all games.
- Withdrawals take 1 to 3 days.
Game Selection
The library is divided into distinct tabs for Slots, Table Games, Live Casino, and Sportsbook. The Live Casino section features real-time dealers streaming from studios, while the Sportsbook offers pre-match and in-play betting on various leagues.
Users can filter the game list by software provider, volatility, or specific themes using the sidebar tools. The interface displays a game title, RTP percentage, and a 'Play for Fun' toggle to switch between real money and demo modes.
- Filter by provider name.
- RTP data visible on cards.
Support and Limits
Customer service is accessible via a live chat widget or a dedicated email form found in the 'Help' section. Response times for live chat generally fall between 15 and 30 minutes during standard operating hours.
Responsible gaming tools are located in the account settings, allowing users to set deposit limits, loss limits, or session timeouts. These controls can be adjusted immediately or set for a recurring period of 24 hours to one month.
- Chat response under 30 mins.
- Limits set in settings.
Verification Process
To fully utilize the platform, users must complete the KYC process by uploading documents to the 'Documents' tab in the user profile. This section specifically requests a government-issued ID and a recent utility bill or bank statement.
The compliance team reviews submissions within 2 to 3 business days. If documents are rejected, the user receives an email explaining the specific reason, such as a blurry image or expired document date.
- 2 document types needed.
- Review takes 2-3 days.
Helpful Links
Frequently Asked Questions
Can I use my casino balance for sports betting?
Yes, the platform uses one shared wallet where all deposited funds are available for both casino games and sports betting without moving money between sections.
How long does a withdrawal request take to process?
Withdrawals typically enter a review window of 24 to 72 hours before funds are sent to the selected payment method, though e-wallets may be faster.